January 15, 2026
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Build A Support Desk Agent That Resolves 60 Percent Of Tickets

James Fristik012 mins

Views: 1

Most support teams drown in routine. Password resets. Shipping status. “Where is my invoice.” The irony is sharp. People join support to solve puzzles, then spend their days copy-pasting. You can change the ratio. With the right workflow and guardrails, you can Build A Support Desk Agent That Resolves 60 Percent Of Tickets. That phrase is our

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Writing ChatGPT Prompts for IT Documentation

James Fristik013 mins

Views: 2

Streamline how your team produces runbooks, FAQs, SOPs, and onboarding guides by using Writing ChatGPT Prompts for IT Documentation. Learn which prompt elements matter—audience, context, structure, style—and explore templates and best practices. Create clear, accurate, maintainable docs that empower teams, reduce errors, and keep systems reliable over time.

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